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Carica Pets FAQs

WHAT IS THE MAXIMUM NUMBER OF PENS / KENNELS I CAN HAVE?

With the Free Trial and with the Gold Package you can use an unlimited number of Pens / Kennels with our software.

With the Silver Package you can use up to 10 Pens / Kennels with our software.

With the Bronze Package you can use up to 5 Pens / Kennels with our software.

HOW MANY PETS AND CUSTOMERS CAN I HAVE?

All three of our packages will give you unlimited number of Pets and Customers.

WHATS THE DIFFERENCE BETWEEN THE BRONZE, SILVER AND GOLD PACKAGES?

The difference between the Bronze Package and the Silver Package is that with the Bronze package you only can use 5 pens / kennels whereas with the Silver Package you can use 10 pens / kennels. Also, there is no Owner Alerts with the Bronze Package.

The difference between the Silver Package and the Gold Package is that with the Gold package you can use Unlimited pens / kennels with our software.

For more information on our packages and prices go to Prices and Packages

WHAT IS AN INTEGRATED WEBSITE?

Our Integrated Websites enables you to have a website fully integrated with your Carica Pets Portal. Click for details

WHAT IF A CUSTOMER DOESNT WANT TO RECEIVE EMAIL ALERTS?

Within the Customer Profile you can easily set the customer to receive or not receive emails.

HOW DO I USE THE CARICA PETS SOFTWARE?

Our Carica Pets software is all cloud based and is accessible on all computers, laptops, tablets and mobile phones that have internet access.

HOW CAN I MOVE TO CARICA PETS IF I USE OTHER CATTERY / KENNEL SOFTWARE?

Contact our support team and we will help you move from your existing software completely free of charge.

For more information on how to contact us go to Contact Us

IS THERE A SET UP FEE?

No there isn't a set up fee.

HOW LONG IS THE FREE TRIAL AND DO I NEED A CREDIT CARD TO SIGN UP?

The free trial is for 14 days which should be long enough for you to fully test Carica Pets software with your business.

No you do not need a credit card when signing up for the free trial. However, if you intend to purchase Silver or Gold packages after the free trial then you will need to provide us with your credit card details.

IS THE FREE TRIAL FOR ALL PACKAGES?

The 14 days free trial will set you up automatically for the Gold package. Once the trial period is over you can either subscribe to the Silver or Gold package or you will automatically be downgraded to the FREE Bronze package.

IF I SET UP MORE THAN 10 PENS / KENNELS IN THE FREE TRIAL WHAT HAPPENS TO THEM AFTER THE FREE TRIAL ENDS?

After your free trial ends all of your data is preserved and will be accessible if you continue to use Carica Pets. If you downgrade then you will not lose any Pens / Kennels data but instead it will be inaccessible. If you later upgrade then this will be again accessible to you.

WHAT IF CARICA PETS DOESNT PROVIDE THE FUNCTIONALITY I WANT?

Then please let us know by raising a support ticket direct from the portal. If you suggest a new feature you will receive up to 2 months free use once we implement and deploy the new feature.